How To: Check Agent Offline Status

Modified on Tue, Jul 29 at 8:23 AM

Step 1:

  • Check if the agent service is running. 
    (service name: cybercnsagent)

  • If the service is not running, please start the service.

Step 2: 

  • Download the agent communicator executable using the link below
    agent_communication.exe

  • ​Open PowerShell as an administrator, navigate to the executable downloaded path and run the below command:
    .\agent_communication.exe <pod No.>

  • For Example: .\agent_communication.exe 401

  • You can find the pod number of your hosted instance in the global overview section. Please refer to the screenshot below:

  • Navigate to Global Overview>> POD Number.

image-20240408-131640.pngimage-20240408-131719.png

Please refer to the sample output file.

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