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Table of Contents
Ticketing Templates - Details
Access the Ticketing Templates from the Settings category.
From the table view, you can Add, Edit, or Delete the templates.
If no template is found for a matching Event Set, the default ticket template will be used.
Add
Tap on the Add button
Complete the required fields which include the Template Name, Companies, Integrations, and Event Details.
Select the Event Type
Then select the Event Sub-Type
Confirm the default values for the Title
Scroll below to confirm the Header, Body, and Footer details
Tap the Save button once completed
Edit
Tap on the three-dot Action menu next to any template record to edit.
Delete
Tap on the three-dot Action menu next to any template record to delete.
Tap Yes on the delete confirmation to finish.
Ticketing Templates - Toolbar Options
Alerts
View our timeline style of System Events captured for each company. You can set an optional date filter range to target a specific date range of events.
Info
Tap here to view your V4 Getting Started Info.
https://cybercns.atlassian.net/wiki/x/MIDKfw
Help Link
Click to access the related documentation page; this link is functional on all screens and will take you to the appropriate documentation page.
Layout Settings
Here, you can change the UI look and feel using various options, including the Theme for color, the Scheme for dark and light mode, the Layout for toolbar and module positions, and the toggle to set the table view default.
Get Support
Our support team is here to help. Use one of three options to start a support request.
Email to support@connectsecure.com
Login to our Freshdesk partner portal at https://cybercns.freshdesk.com
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