PSA Tickets

Modified on Tue, Jul 29 at 9:24 AM

You can find this module at the Global level only.

This screen is designed to bring all the PSA Ticket-related data into a single table for easy filtering, reporting, and sorting options. Ticket data can also be viewed from the Assets > Solutions and Problem views across various screens.

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Table of Contents
PSA Tickets - Details
PSA Tickets - Toolbar Options
- Alerts
- Info
- Help Link
- Layout Settings
Get Support

PSA Tickets - Details

Access the PSA Tickets from the Settings category.

Use the default companies filter to select from All Companies, a single company, or a group.

Get a view into the Open vs Closed status relationship and a direct link to the Ticket ID.

The Ticket ID link will display the ticket details.

Check out the filter options for additional capabilities.

PSA Tickets - Toolbar Options

Alerts

View our timeline style of System Events captured for each company. You can set an optional date filter range to target a specific date range of events.

Info

Tap here to view your V4 Getting Started Info.

https://cybercns.atlassian.net/wiki/x/MIDKfw

Help Link

Click to access the related documentation page; this link is functional on all screens and will take you to the appropriate documentation page.

Layout Settings

Here, you can change the UI look and feel using various options, including the Theme for color, the Scheme for dark and light mode, the Layout for toolbar and module positions, and the toggle to set the table view default.

I prefer the Teal color, Light mode, and Classic layout with an asset table view.